Shipping policy

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1. Overview

We aim to provide reliable and transparent delivery for all orders placed through our online store. This Shipping Policy outlines how shipping fees are calculated, how deliveries are handled, and what your rights are under South African law.

2. Shipping Rates

Shipping rates are charged directly based on courier pricing, and will vary depending on:

Delivery distance,
Whether the shipment is local, regional, or national,
The size and weight of the parcel.

Local deliveries (within the same metropolitan area) are generally cheaper than national deliveries due to shorter distances and reduced courier handling.

Shipping costs are always displayed at checkout before payment is made.

3. Order Processing Time

Orders are typically processed within 1–2 business days after payment is received.
Processing may be delayed during peak periods, promotions, or public holidays.

4. Delivery Timeframes

Estimated delivery times are:

Local: 1–3 business days
Regional: 2–4 business days
National: 3–7 business days

These estimates are guidelines only and may vary due to courier delays, load‑shedding impacts, or other external factors.

5. Delivery Responsibility & Legal Compliance

Under South African e‑commerce law, suppliers must provide clear information regarding delivery timeframes and shipping costs, and ensure the customer receives the goods ordered.

Once your parcel is handed over to the courier:

Risk transfers to the courier in accordance with standard courier terms.
You will receive tracking information where available.
You may contact us if the courier experiences service issues, and we will assist in resolving them.

6. Failed Deliveries & Address Issues

If a delivery fails due to an incorrect or incomplete address provided by the customer:

Additional courier fees may apply for re‑delivery.
The customer will be responsible for any extra charges.

If a delivery fails due to courier error, we will assist in resolving the issue at no additional cost to you.

7. Damaged or Missing Parcels

If your parcel arrives visibly damaged, or if items are missing:

Report the issue to us within 48 hours of receiving the parcel.
Provide photos of the packaging and the product condition.
We will investigate and resolve the matter in line with consumer protection laws.

Defective products are handled according to our Returns & Refunds Policy.

8. Customer Rights Under South African Law

In accordance with South African consumer legislation:

Online transactions must provide clear delivery information.
You have the right to receive the goods within the agreed timeframe, or within a reasonable period if no timeframe was specified.
You may cancel an order before dispatch by contacting us directly.
Certain electronic transactions may be eligible for a cooling‑off period under ECTA (where applicable).